Dubai: Banks within the UAE have suspended the money owed of clients who did not update their Emirates ID info last month, leaving a few residents unable to use their credit and debit cards for buying and coins withdrawals.

The pass is in compliance with a directive from the UAE Central Bank, which has mandated financial establishments to update identification statistics of customers inside a targeted timeframe.


Banks had earlier posted notifications and sent out text messages to clients, reminding them to have their ID details updated via February 28, 2019, to keep away from interruption to their banking services. Customers have been requested to share a replica of their Emirates ID with the financial institution both thru SMS, email or by way of contacting their dating manager if any.

“If the bank has no longer been capable of verify your Emirates ID information within this time, restrictions could be located on any debit/ credit playing cards provided and net / cellular banking services until this records is supplied,” Commercial Bank International (CBI) stated on its internet site.

Shaker Zainal, head of retail banking at CBI, confirmed that, with the deadline already over, some customer money owed have already been deactivated consistent with the Central Bank requirements.

“As according to Central Bank policies, CBI added service disruption effects for customers who didn’t follow this regulatory requirement. As a result, debit and credit score playing cards – along with ATM cash withdrawals – were suspended post the February 28 cut-off date.”

“These measures will remain in impact until the affected customers update their Emirates ID information,” he introduced, noting that direct debit transactions have no longer been affected.

Suvo Sarkar, senior govt vice president and head of retail, banking and wealth management at Emirates NBD, showed that they have additionally suspended some patron accounts.

“As in line with Central Bank guidelines, customers who did now not replace their information in the given time-frame faced suspension of their debit or credit score card, following which the cardboard can’t be used for any transaction, which include ATM coins withdrawals, retail purchases or e-trade transactions,” Sarkar stated in a announcement sent to Gulf News.

“The suspension remains in pressure until the purchaser updates their info with us.”

Sarkar, but, clarified that since the financial institution has been proactively encouraging residents to replace their statistics, the vast majority of its customers have not experienced any service interruption. “Only a tiny percent of purchaser debts had been suspended.”

“We are pleased to observe that we’ve got the visible maximum of our customers to replace their info correctly in current months. Customers who’re yet to update their info are asked to accomplish that at the earliest to hold enjoying seamless banking services,” Sarkar added.

CBI stated in its observation that the ID information is required to satisfy “regulatory responsibilities to the Central bank of the UAE,” as well as their prison obligations across the world. Banks also want to ensure the “accurate and efficient running of clients’ accounts.”

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